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New video service for deaf people to report crime

Police cars

Published by at 5:00am 7th February 2019

Lancashire Police are going to offer an online video interpreting service for deaf people and those who are hard of hearing to report crimes.

They're one of the first forces in the country to partner with SignLive, a deaf-owned organisation.

The video will be used to help more people in the community communicate in a way that works best for them.

This service is for the force's non-emergency 101 service only.

SignLive is an online British Sign Language (BSL) video interpreting service which allows the deaf and hard of hearing to communicate with Lancashire Police online via Apple, Android and desktop devices.

Members of the public simply register with SignLive to set up their own account, which will allow them to contact Lancashire Police to report crimes and concerns that do not require an emergency response.

Lancashire Police and Crime Commissioner Clive Grunshaw said:

"It's important Lancashire Constabulary is accessible to all members of the community, particularly those who are vulnerable and this scheme, alongside improvements to online reporting, increasingly means that people have a choice about how to report a crimes and incidents.

"Developing safe and confident communities is a key priority for me and this service is about being inclusive and I hope it gives those who are deaf or hard of hearing more confidence to contact police."

Lancashire Police already operate a text service for the deaf, hard of hearing or speech impaired to be able to register for the 999 emergency SMS service, however this service is not suitable for 101.

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