2BR News

Contact the News Team:
Tel: 01254 350360

Lancashire rail passengers were "let down"


Published by Laura Pratt at 6:45am 20th September 2018

A new report has found that rail passengers in Lancashire were "let down" by the industry.

It's after almost 800 services were cancelled or delayed in May - leaving thousands of passengers stranded.

The Office of Rail and Road (ORR) have published their findings into the network disruption. 

They say "nobody took charge", and that's what led to havoc on the railways.

2BR sent reporter Laura on a mission to get from Burnley to Manchester in the height of the issues. 

It ended up taking her over five hours to make the return trip after delays, cancellations and diversions.

Northern rail #Lancashire 4
Hundreds of Lancashire services were delayed or cancelled

ORR also says that Network Rail, train operators, the government and the watchdog itself were all at fault and made mistakes - but it's unclear who's responsible for what.

The deputy Mayor of Greater Manchester has responded.

Bev Hughes says;

"The findings of the ORR Inquiry make grim reading for rail operators, Network Rail and the government.

"But what it reveals will come as no surprise to rail travellers in the North of England, thousands of whom continue to be badly affected by a dysfunctional system relying on ancient trains and creaking infrastructure.

"The introduction of a badly botched new timetable in May, alongside delayed infrastructure improvements, turned the lives of thousands of passengers upside down.

"People's family plans and work commitments were thrown into chaos on an unprecedented scale, and that must never happen again.

"I welcome the ORR Inquiry's findings that, quite simply, the industry failed to put customers first.

"Northern have been rightly criticised for their poor communications and customer information that left passengers stranded and frustrated, and left frontline staff in the lurch.

"It is evident that there was a lack of transparency and that the industry and Government knew of the potential problems that could occur well in advance of the crisis.

"They simply failed to do enough to prevent or mitigate the risks. This is scandalous.

"It raises serious questions about whether the railways would in fact serve the people better were they publicly owned.

"Whilst it appears lessons are starting to be learned, the industry simply cannot be trusted to fix itself.

"After what has been a woeful summer we will continue to hold those running the railways, and the government, to account.

"The summertime shambles will not be forgotten and the service many passengers continue to experience on a daily basis remains sub-standard.

"Change and improvement must come and soon."

Northern rail new train
Northern Rail has been criticised for their handling of the problems

Transport Secretary Chris Grayling has now ordered a major review of Britain's railways to consider things like franchising and value for money.

He's promised a a "root and branch" approach that would "leave no stone unturned".

More news from across Lancashire

Contact Us

If you would like to submit a query or provide more information on this story please get in touch below.

Please wait...
  • Up to 3 JPG or PNG images, 2MB max size
  • We will always endeavour to credit you when we publish your pictures.
  • By uploading you are agreeing to this non-exclusive reuse, royalty-free, across all 2BR platforms, which extends to our partner broadcasters.
  • You retain copyright to all images.
  • If you would like to send us a video, please upload to YouTube or similar and paste the video URL into the message above.

Share This Story

Submit this page to reddit
Related articles
Suggested articles
tracey and alison losing it for laura

Lancashire women brave shave for Laura

After teenager was diagnosed with terminal brain tumours

Most read
girls looking to be adopted

Lancashire sisters looking for a forever home

The search is on to find adoptive parents for the siblings

Botany bay redevelopment

Final farewell to Chorley's Botany Bay

It's going to be turning into an outlet village

Suggested Articles

Lancashire women brave shave for Laura

Local News: After teenager was diagnosed with terminal brain tumours

Lancashire man takes on 50 hour MS challenge

Local News: After his mum died from the disease when he was 13

Lancashire attraction hits back at claims 16th century words are offensive

Local News: Blackpool dungeons have compiled a list of alternative 'PC' words they could use instead

Top Articles

RSPCA Preston branch reopening next month

Local News: It was closed in 2017 for sub-standard practices

Deaf man learns how to communicate in his 70s

Nepal: In the final episode of 2BR's special report from Nepal, we meet the older Deaf people who've only just learned to communicate.

Uganda Appeal: Re-visiting some of the people 2BR met

Local News: A month on, 2BR has a few updates for you

Lionel Messi seals Barcelona win over Sevilla with 50th career hat-trick

Sport: Lionel Messi scored the 50th hat-trick of his career as Barcelona twice came from behind to defeat Sevilla 4-2 in La Liga.

Revealed: What happens inside a celebrity freebie lounge

Showbiz: If you haven't heard of celebrity gifting lounges before, you're not alone.

Linda Razzell: Police search field after tip-off in possible link to woman's disappearance in 2002

National News: Police have put up a forensics tent in a Wiltshire field in a search that could be connected to the 2002 disappearance of mother-of-four Linda Razzell.

Gunfire and explosions at start of Nigeria's presidential election

World News: Nigeria's election began with gunfire and explosions as President Muhammadu Buhari seeks a second term.

Trade pact with Japan ruled out by Brexit deadline

Business News: The government has admitted it has run out of time to roll over existing trade pacts with Japan and Turkey in the event of a no-deal Brexit.

Slovak-speaking parrot found on airport runway reunited with owner

Strange News: A missing parrot has been reunited with its owner after recognising the Slovakian language it was taught.

MORTGAGES: What to expect in 2018

Local News: How you can pay your mortgage off early

Near misses in drowning need to be talked about

Local News: They're the lucky ones - says Lancashire mum


Local News: See how the keeper is saving more than just shots in Lancashire

HALF PRICE - Hollywood Star

Non-News: Get your half price voucher for Hollywood Star in Burnley now.

A sad end for this Motown legend

On This Day: We said goodbye to Florence Ballard

VIDEO Something Worth Fighting For

Local News: You've never seen a journalist do this...

Giant cyclist set to be around for the entire weekend

Local News: The giant artwork on Pendle Hill is in celebration of the Tour of Britain

Losing sleep to care for a family member

Local News: Challenges facing the UK's 700,000 young carers

Most Read

Lancashire sisters looking for a forever home

Local News: The search is on to find adoptive parents for the siblings

Final farewell to Chorley's Botany Bay

Local News: It's going to be turning into an outlet village