2BR News

Contact the News Team:
Tel: 01254 350360

LISTEN: What's in place to ease pressure on Lancashire Police?

police control room 5

6:00am 21st April 2017

In our final day behind the scenes with Lancashire Police in the control room, we want to know how they're easing demand.

It's after hearing they're getting 2,000 calls a day - and more than 8,000 hoax calls a year.

So our big question for Force Incident Manager Kim - what can be done to help officers?

"We've got the IIU team - the Initial Investigation Unit. They take crime reports from members of the public, and report them from the desk.

"If any enquiries need doing they send them out to police officers, who take it from there".

So the IIU take on non-priority crimes, which don't need dealing with straight away.

These reports come in from either the 101 phone line or online.

That means there's less budgets used up, because police officers don't have to go to the scene, whilst the public's dealt with quicker.

And Kim tells us that's not the only thing in place;

"Then there's the Demand Reduction Unit looks at the logs coming in and help reduce risk or threat.

"They also reduce the demand on bobbies on the street, and stuff that can be dealt in the office over the phone which doesn't need officers to be deployed".

police control room 4

And we've been hearing from the phone operators in the room about what they love about their job.

Paul tells us it's never the same when he turns up to work;

"One call could be someone wanting an update for a crime, the next could be an ongoing domestic, a robbery, someone could be stabbed..

You just don't know what's going to happen next, it's a very varied job".

And Ali says despite rarely getting any breaks in the job - it's worth it;

"We don't get any down time, it's not the sort of job you can guarantee what's going to come in and how busy you'll be.

"The job's great - you can't predict what's going to happen day to day.

"It's fast paced and stressful - and that's how we all work best".

You can hear more here;

And catch up with the entire series with the links below.

PREVIOUS ARTICLES

- LISTEN: Number of calls for Lancashire Police increasing

- LISTEN: Hoax calls to Lancashire Police rising

- LISTEN: Police officers under pressure from number of calls

Contact Us

If you would like to submit a query or provide more information on this story please get in touch below.

Please wait...
  • Up to 3 JPG or PNG images, 2MB max size
  • We will always endeavour to credit you when we publish your pictures.
  • By uploading you are agreeing to this non-exclusive reuse, royalty-free, across all 2BR platforms, which extends to our partner broadcasters.
  • You retain copyright to all images.
  • If you would like to send us a video, please upload to YouTube or similar and paste the video URL into the message above.

Share This Story

Submit this page to reddit
Suggested articles
#Accrington news scouse jay

Lancashire police hunt wanted man

'Scouse Jay' is wanted in connection with aggravated burglary

Police Line

Police investigate sexual assault

A 26 year old woman was attacked last night

Most read
m65 accident

Person taken to hospital after M65 crash

Happened during last night's rush hour

traffic-jam-688566_960_720

Queues on M65

Follows an accident

Newer article
Older article
Top articles

Man critically injured in street attack

Local News: The 21 year old's in Royal Preston Hospital

Deaf man learns how to communicate in his 70s

Nepal: In the final episode of 2BR's special report from Nepal, we meet the older Deaf people who've only just learned to communicate.

Uganda Appeal: Re-visiting some of the people 2BR met

Local News: A month on, 2BR has a few updates for you

'Proud' Mesut Ozil pays tribute to Arsene Wenger and Arsenal impact

Sport: Mesut Ozil has declared himself "proud" to have played under Arsene Wenger, who he says played a key role in bringing him to Arsenal.

Portman defends awards ceremony decision amid calls for her to lose citizenship

Showbiz: Actor Natalie Portman has defended her decision not to attend a Jewish awards ceremony saying she can be critical of Israel's leadership without boycotting the whole country.

Man arrested over failed burglary at pensioner's home in Hither Green

National News: A man wanted in connection with a failed burglary in southeast London has been arrested more than two weeks later in Kent.

North Korea - a chance for Trump to become one of history's 'great men'?

World News: On the surface, it sounds like a historic commitment by Pyongyang - and one that was unthinkable months ago.

Nissan to cut 'hundreds' of jobs at its plant in Sunderland

Business News: Nissan is set to cut hundreds of jobs at its plant in Sunderland because of a fall in demand for diesel-powered cars.

Something to relish: Sliced ketchup proves a success

Strange News: A Kickstarter campaign to fund slices of tomato sauce has seen the amount pledged to back it double to more than $30,000 (£21,400).

MORTGAGES: What to expect in 2018

Local News: How you can pay your mortgage off early

Near misses in drowning need to be talked about

Local News: They're the lucky ones - says Lancashire mum

LIVES IN LANCASHIRE: Tom Heaton

Local News: See how the keeper is saving more than just shots in Lancashire

HALF PRICE - Hollywood Star

Non-News: Get your half price voucher for Hollywood Star in Burnley now.

VIDEO Something Worth Fighting For

Local News: You've never seen a journalist do this...

Giant cyclist set to be around for the entire weekend

Local News: The giant artwork on Pendle Hill is in celebration of the Tour of Britain

Losing sleep to care for a family member

Local News: Challenges facing the UK's 700,000 young carers

Most read

Person taken to hospital after M65 crash

Local News: Happened during last night's rush hour

Queues on M65

Local News: Follows an accident

MPs' DIARIES ON 2BR

MPs Diaries on 2BR

@2BR