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LISTEN: What's in place to ease pressure on Lancashire Police?

police control room 5

6:00am 21st April 2017

In our final day behind the scenes with Lancashire Police in the control room, we want to know how they're easing demand.

It's after hearing they're getting 2,000 calls a day - and more than 8,000 hoax calls a year.

So our big question for Force Incident Manager Kim - what can be done to help officers?

"We've got the IIU team - the Initial Investigation Unit. They take crime reports from members of the public, and report them from the desk.

"If any enquiries need doing they send them out to police officers, who take it from there".

So the IIU take on non-priority crimes, which don't need dealing with straight away.

These reports come in from either the 101 phone line or online.

That means there's less budgets used up, because police officers don't have to go to the scene, whilst the public's dealt with quicker.

And Kim tells us that's not the only thing in place;

"Then there's the Demand Reduction Unit looks at the logs coming in and help reduce risk or threat.

"They also reduce the demand on bobbies on the street, and stuff that can be dealt in the office over the phone which doesn't need officers to be deployed".

police control room 4

And we've been hearing from the phone operators in the room about what they love about their job.

Paul tells us it's never the same when he turns up to work;

"One call could be someone wanting an update for a crime, the next could be an ongoing domestic, a robbery, someone could be stabbed..

You just don't know what's going to happen next, it's a very varied job".

And Ali says despite rarely getting any breaks in the job - it's worth it;

"We don't get any down time, it's not the sort of job you can guarantee what's going to come in and how busy you'll be.

"The job's great - you can't predict what's going to happen day to day.

"It's fast paced and stressful - and that's how we all work best".

You can hear more here;

And catch up with the entire series with the links below.

PREVIOUS ARTICLES

- LISTEN: Number of calls for Lancashire Police increasing

- LISTEN: Hoax calls to Lancashire Police rising

- LISTEN: Police officers under pressure from number of calls

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