2BR News

Contact the News Team:
Tel: 01254 350360

LISTEN: What's in place to ease pressure on Lancashire Police?

police control room 5

6:00am 21st April 2017

In our final day behind the scenes with Lancashire Police in the control room, we want to know how they're easing demand.

It's after hearing they're getting 2,000 calls a day - and more than 8,000 hoax calls a year.

So our big question for Force Incident Manager Kim - what can be done to help officers?

"We've got the IIU team - the Initial Investigation Unit. They take crime reports from members of the public, and report them from the desk.

"If any enquiries need doing they send them out to police officers, who take it from there".

So the IIU take on non-priority crimes, which don't need dealing with straight away.

These reports come in from either the 101 phone line or online.

That means there's less budgets used up, because police officers don't have to go to the scene, whilst the public's dealt with quicker.

And Kim tells us that's not the only thing in place;

"Then there's the Demand Reduction Unit looks at the logs coming in and help reduce risk or threat.

"They also reduce the demand on bobbies on the street, and stuff that can be dealt in the office over the phone which doesn't need officers to be deployed".

police control room 4

And we've been hearing from the phone operators in the room about what they love about their job.

Paul tells us it's never the same when he turns up to work;

"One call could be someone wanting an update for a crime, the next could be an ongoing domestic, a robbery, someone could be stabbed..

You just don't know what's going to happen next, it's a very varied job".

And Ali says despite rarely getting any breaks in the job - it's worth it;

"We don't get any down time, it's not the sort of job you can guarantee what's going to come in and how busy you'll be.

"The job's great - you can't predict what's going to happen day to day.

"It's fast paced and stressful - and that's how we all work best".

You can hear more here;

And catch up with the entire series with the links below.

PREVIOUS ARTICLES

- LISTEN: Number of calls for Lancashire Police increasing

- LISTEN: Hoax calls to Lancashire Police rising

- LISTEN: Police officers under pressure from number of calls

Contact Us

If you would like to submit a query or provide more information on this story please get in touch below.

: : Name: Email: Phone number: Message: Images:
Please wait...
  • Up to 3 JPG or PNG images, 2MB max size
  • We will always endeavour to credit you when we publish your pictures.
  • By uploading you are agreeing to this non-exclusive reuse, royalty-free, across all 2BR platforms, which extends to our partner broadcasters.
  • You retain copyright to all images.
  • If you would like to send us a video, please upload to YouTube or similar and paste the video URL into the message above.

Share This Story

Delicious Submit this page to reddit
Suggested articles
axe attack accrington

Man attacks police with axe

He just missed driving the blade into an officer's head

heavy rain padiham

Heavy rain batters Lancashire

It's really affecting our roads

Most read
blackburn road haslingden goodle maps

UPDATE Major road shut after car slams in wall

Emergency services were called out

COLNE ASSAULT POLICE VANS AND OFFICERS

Man killed after attack

Three men have been arrested on suspicion of murder

Newer article
Older article
Top articles

Stolen lawn mower doesn't get too far

Local News: They fought the lawn but the lawn won

Deaf man learns how to communicate in his 70s

Nepal: In the final episode of 2BR's special report from Nepal, we meet the older Deaf people who've only just learned to communicate.

Uganda Appeal: Meeting Rayan

Local News: His story broke Sarah's heart

Arsene Wenger says Alexis Sanchez has not asked to leave Arsenal

Sport: Arsene Wenger says Paris Saint-Germain are going after Barcelona's Neymar because they know they have no chance of signing Alexis Sanchez from Arsenal.

Spielberg warns VR will rule the future at Comic-Con

Showbiz: Steven Spielberg has warned that a future ruled by virtual reality is coming "whether we like it or not".

Passengers urged to avoid London Waterloo as signal failure causes chaos

National News: Commuters are being urged to avoid London Waterloo because a signal failure is causing delays and last-minute cancellations.

At least 35 dead in Afghanistan suicide attack

World News: At least 35 people have been killed by a Taliban suicide bomber in the west of Afghanistan's capital, Kabul.

Quorn to invest £150m in UK and create 300 jobs at Teesside plant over next five years

Business News: Meat substitute firm Quorn Foods plans to create 300 jobs and invest £150m over the next five years to boost production at its plant in Billingham, Teesside.

'Doofy' teenager loses car for three days - and parents find it after online appeal

Strange News: An absent-minded teenager has been reunited with his car three days after forgetting where he had parked it.

Near misses in drowning need to be talked about

Local News: They're the lucky ones - says Lancashire mum

Lives in Lancashire - Ben's Bowel Movements

Local News: Meet the inspirational Preston dad refusing to let Bowel Cancer beat him

HALF PRICE - Hollywood Star

Non-News: Get your half price voucher for Hollywood Star in Burnley now.

Giant cyclist set to be around for the entire weekend

Local News: The giant artwork on Pendle Hill is in celebration of the Tour of Britain

Most read

Man killed after attack

Local News: Three men have been arrested on suspicion of murder

@2BR