2BR News

Contact the News Team:
Tel: 01254 350360

Increase in calls to Ambulance service

Back of Ambulance

Published by at 8:28am 15th December 2014

The North West Ambulance Service has just seen its busiest ever week since its formation in 2006, a level even above times of extreme harsh weather which always brings an increase, and is expecting this trend to continue into the festive season.

The Trust reported just short of 9,000 life-threatening or potentially life-threatening incidents and compared to last year's year to date figure at this time;

-999 calls are up 5.9%
-All incidents attended are up 5.29%
-Red life-threatening or potentially life-threatening cases are up 9.4%

Last week alone saw:

-An extra 2,152 calls (full week) - 9.6% increase or an extra 307 per day.
-An extra 1,137 red incidents - 14.5% or 162 per day

NWAS' call centre teams are taking and dispatching more 999 calls every day than they ever have before, and the Trust is quickly moving to a daily 999 call volume of 4,000.

999 should be used when someone is seriously ill or injured and there is a possible risk to life. When it's not as serious, the public should also consider the following:

-take yourself to the Emergency Department (arriving in an ambulance does not mean you will be seen any quicker)
-take care of yourself at home
-talk to a pharmacist
-make an appointment with your GP
-visit an NHS walk in centre or Urgent Care Centre

Director of Operations, Derek Cartwright comments: "The call volume we are currently experiencing is unprecedented and our crews are working extremely hard to reach those who urgently need our help as quickly as possible.

"Because of the rise in activity, it is more important that we triage our calls thoroughly and there is no doubt that those without life-threatening or potentially life-threatening conditions will find themselves waiting sometime for an ambulance response or be advised to seek alternatives."


The Trust has seen a rise in calls since May this year, however, now the cold weather has arrived and festive party season approaches, it is vital that the public carefully consider whether their 999 call is necessary.

NWAS has introduced a number of initiatives to ensure as many as ambulances as possible are free to attend urgent cases, including:

-The use of volunteer services such as Mountain Rescue teams, Red Cross and St John's Ambulance and the increased use of Community First Responders.
-Increasing staffing levels in control rooms with seven starting this month and a further 42 before the end of March.
-Increasing frontline resources with 68 new clinical staff ready to be out on the road later this month and a further 68 before the end of March

The rise in calls is not unique to the North West and has been replicated all across the country.

Derek adds: "We are doing all we can to continue to provide a high quality service but would be very grateful to the people of the North West if they would assist us by only calling in real emergencies and first of all consider the alternatives we have outlined here."

Share This Story

Submit this page to reddit
Suggested articles
Ambulances at Preston

NWAS warn to not "exaggerate or lie" to get an ambulance quicker

There's usually more emergencies than there are ambulances

call centre helpline phone

Almost 900,000 101 calls unanswered in the last five years

By Local Democracy Reporter Jonathan Grieve

Most read
girls looking to be adopted

Lancashire sisters looking for a forever home

The search is on to find adoptive parents for the siblings

76136DC7-6526-4694-9C7A-1267DB41ED34

UPDATE: Huge fire breaks out in Burnley

Residents can now open their windows if they wish

Suggested Articles

NatWest call handler told customer: 'Vegans should be punched in the face'

National News: A NatWest customer was told vegans should be "punched in the face" when she applied for a loan to take a vegan nutrition course.

NWAS warn to not "exaggerate or lie" to get an ambulance quicker

Local News: There's usually more emergencies than there are ambulances

NWAS warn snow is delaying ambulance call outs

Local News: And their phone lines are really busy too

Top Articles

Burnley MP wants Labour to focus on Brexit

Local News: Seven of her colleagues quit the party yesterday

Deaf man learns how to communicate in his 70s

Nepal: In the final episode of 2BR's special report from Nepal, we meet the older Deaf people who've only just learned to communicate.

Uganda Appeal: Re-visiting some of the people 2BR met

Local News: A month on, 2BR has a few updates for you

Zinedine Zidane and Frank Lampard considered to replace Maurizio Sarri at Chelsea

Sport: Zinedine Zidane and Frank Lampard have been identified by Chelsea as potential replacements for head coach Maurizio Sarri after internal discussions, <em>Sky Sports News understands.</em>

Cushty! Only Fools and Horses musical has its premiere in London

Showbiz: With plenty of mange tout, Chateauneuf du Pape and a sprinkling of creme de la menthe, Del Boy and Rodney have made it to the West End.

Drone 'no fly zone' around UK airports to be extended to 5km

National News: The "no fly zone" for drones around UK airports is set to be extended under plans announced by the government and the Civil Aviation Authority (CAA) today. 

Pilot killed after India Air Force jets collide during show rehearsal

World News: A pilot has been killed after two planes collided during a rehearsal for an aerobatic show in India.

Arizona airline Mesa swoops with bid to ground Flybe ‎deal

Business News: An Arizona-based commuter airline is backing a proposal to shore up the finances of Flybe, the struggling regional carrier, in a last-ditch effort to scupper a takeover led by Virgin Atlantic Airways.

WW2 sailor in iconic Times Square kiss photo dies aged 95

Strange News: The US sailor who was photographed kissing a woman in Times Square while celebrating the end of World War Two has died.

MORTGAGES: What to expect in 2018

Local News: How you can pay your mortgage off early

Near misses in drowning need to be talked about

Local News: They're the lucky ones - says Lancashire mum

LIVES IN LANCASHIRE: Tom Heaton

Local News: See how the keeper is saving more than just shots in Lancashire

HALF PRICE - Hollywood Star

Non-News: Get your half price voucher for Hollywood Star in Burnley now.

'Without You' he would not have got his second Grammy

On This Day: Harry Nilsson only needed one attempt for this hit

VIDEO Something Worth Fighting For

Local News: You've never seen a journalist do this...

Giant cyclist set to be around for the entire weekend

Local News: The giant artwork on Pendle Hill is in celebration of the Tour of Britain

Losing sleep to care for a family member

Local News: Challenges facing the UK's 700,000 young carers

Most Read

Lancashire sisters looking for a forever home

Local News: The search is on to find adoptive parents for the siblings

UPDATE: Huge fire breaks out in Burnley

Local News: Residents can now open their windows if they wish

@2BR